Payment

Return and Refund Policy

Cancellation Notice: Cancellations or rescheduling must be made at least 48 hours in advance by calling our office during business hours (9:00 AM–3:00 PM) or by email. Voicemail and text messages are not accepted. All cancellations must be confirmed by a staff member to be valid. The nonrefundable deposit applies to all cancellations.
Weather Cancellations: One free reschedule is allowed due to weather. The nonrefundable deposit will be held for 30 days and can be applied toward the rescheduled date.
Other Cancellations (Before 48 Hours): The nonrefundable deposit is retained and may be held as a credit for a limited time.
Day of Delivery Cancellations: Cancellations made on the day of delivery (before arrival) will include a $25 restocking fee per piece of equipment. No credit is issued.
After Delivery: Once equipment is delivered, cancellations are not permitted and full payment is required.